Dynamics 365 for Customer Engagement for Customer Service (MB-230)
Learn how to use Microsoft Dynamics 365 to impact your customers.
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Virtual and Classroom learning - V&C Select™
V&C Select™ is a simple concept and a flexible approach to delivery. You can 'select' a course from our public schedule and attend in person or as a virtual delegate. Virtual delegates do not travel to this course, we will send you all the information you need before the start of the course and you can test the logins.
20 courses found
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- Delivery Format: Virtual Learning
- Date 05-08 January, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date 09-12 February, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Public Classroom
- Date 16-19 March, 2026 | 9:00 AM to 4:30 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date 16-19 March, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date 30 March-02 April, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: Dutch
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- Delivery Format: Virtual Learning
- Date 13-16 April, 2026 | 9:30 AM to 5:30 PM
- Location: Virtual (W. Europe )
- Language: French
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- Delivery Format: Virtual Learning
- Date 05-08 May, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Public Classroom
- Date 08-11 June, 2026 | 9:00 AM to 4:30 PM
- Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date 08-11 June, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: English
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- Delivery Format: Virtual Learning
- Date 29 June-02 July, 2026 | 9:00 AM to 4:30 PM
- Location: Virtual (W. Europe )
- Language: Dutch
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